![]() The role of Customer Success Manager includes supporting the clients of the organization. ![]() Moreover, they should come up with new ideas and ways to keep them successful with the organisation’s products. They should proactively look after their client’s businesses. The customer success manager’s description includes acting quickly if a problem comes up. The main focus of the CSM is on customer loyalty and staying with the customers till they are part of the organization. Support to the customers involves making their transition from sales prospects to active users. Who Is A Customer Success ManagerĪ customer Success Manager is someone responsible for supporting the customers. The CSM job responsibility also includes providing clients with high-level product and technical support. As a success manager, you will also up-sale the new products or services and also manage the renewal of services. They will also help the customers in resolving any problems they might face with the products. The responsibility of the hired candidate will be to onboard new customers. The applicant will also be expected to work as a bridge between the sales and customer support departments. The problems were resolved by simplifying complex data and offering ease of use.Being a Customer Success Manager, you are expected to get the best of their products. One key obstacle experienced at the time was the conversion of the manual process to a more centralized and standardized payroll process with an efficient payroll software that enabled HR or the payroll administrator to manage payroll operations smoothly while eradicating errors. The company keeps the employee experience at the core of its design and that's why its solution closely aligns with the needs of SMEs."Įlaborately, he added that the current market for business is extremely competitive and organizations need to stay on top of their game in order to have an edge over others. ![]() Before embarking on a new journey, Keka ensured that it broke even to permit itself to invest in the next leg of growth instead of merely depending on funding to fulfill its growth trajectory.īeing asked about the competition in the current space, Vijay revealed that, "When we talk about the HR tech needs of large organizations, there are a few global players who dominate here but when it comes to the SME HR tech market in India, Keka is clearly the leader. In addition, he signified that Keka sincerely believes that it is extremely vital to maintain fiscal discipline in order for any business to prosper. Understanding the pain points of the sector and ensuring that innovation and technology is put to its best use for doing the same is crucial." Over the years, Keka has revolutionized the universe of HR with software that revolves around employee experience rather than just being organization-centric.Īs an advice to the followers in this ecosystem, Vijay highlighted that, "Discipline is key when it comes to investing for growth from profits and it's also a salient feature of a strong company. It did the same while gaining a colossal amount of recognition and love for its co- creation. Keka enables HR professionals to save time and focus on their vital assets, their employees, while leaving the mundane and tedious tasks to its software.īack in 2015, Keka was established as a squad of 5 before ascending to become a stellar team of over 550. With a mission to create more-than-satisfactory customer experiences, Keka dumped the clunky interfaces that had become antiques. The software empowers organizations to develop the right competencies and behaviors among the employees, which are essentially required for its overall success. The company believes in creating a culture of self-accountability among employees, which is also considered its prime differentiating factor. It believed the Indian HR ecosystem deserved much better and productive software. Being in the same shoes once upon a time as their current customers, Keka understood the pain points when it came to HR. While searching for a HR software for his growing services business back in 2015, the frustration due to poor user experience and clunky interfaces among options available, Keka was born. Vijay Yalamanchili, the founder of Keka has literally implemented this phrase. 'Don't wait for the change, Just be the change'.
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